Pre Order T's & C's

Pre-orders Terms and Conditions

Chefs Edge offers pre-orders on select products in our store/online, these items will be advertised as such. Please be advised that if the product is not advertised with "Pre - Order" in the product title then it is not available for preorder. If an item you are after is sold out, we would recommend signing up to the notify when back in stock email on the product page. 

Below are some crucial terms and conditions to take into consideration when pre-ordering/pre-purchasing.

Terms and Conditions

  • All pre-orders are paid in full upfront
  • Once a pre-order is fully paid we will not allow refunds. We will look at store credit or product swaps on a case by case basis.
  • The availability date is an estimation and as such we can receive products earlier or later than the specified date. Chefs Edge will endeavour to contact all pre-orders for all extreme time delays
  • An extreme time delay is 4 weeks later than the expected specified date.
  • If an item arrives early it will be shipped within 24 hours
  • All items will be shipped within 24 hours of arriving at our warehouse.


For any concerns regarding a pre-order that you have with us please don’t hesitate to contact us at